Salon Booking & Service Policy

Thank you for choosing our salon! To provide every client with the best possible experience and to respect everyone’s scheduled appointment time, please review our policies before booking.

By booking an appointment, you acknowledge and agree to the following terms.

Deposits & Booking
- A $20 deposit is required at the time of booking to secure your appointment.
- Your deposit will be applied toward your remaining service balance on the day of your appointment.
- Appointments are not considered confirmed until the required deposit has been received.
- Deposits are non-transferable between clients or appointments unless approved by the salon.

Cancellations & Rescheduling
- We understand that plans can change. We kindly ask that you provide at least 6 hours' notice if you need to cancel or reschedule your appointment.
- Cancellations or rescheduling requests made 6 hours or more before your appointment will not result in the loss of your deposit.
- Cancellations or rescheduling requests made less than 6 hours before your appointment will result in the $20 deposit becoming non-refundable.
- Repeated cancellations or rescheduling may require a new deposit or full payment in advance before another appointment can be booked.
- Please contact us as soon as possible if an unexpected emergency prevents you from keeping your appointment.

Late Arrivals
- Please arrive on time for your appointment. Your appointment time is reserved specifically for you.
- A 30-minute grace period is provided.
Arrivals more than 30 minutes late may result in:
- A shortened service time.
- An additional late fee, when applicable.
- The appointment being cancelled if there is not enough time to complete the service.
- If your appointment must be cancelled because you arrive too late, your deposit will be non-refundable.
- Please contact us if you know you are going to be late.
No-Shows
- A no-show is considered a missed appointment without prior notice.
- If you do not arrive for your appointment and do not contact us, your $20 deposit will be forfeited.
- Clients who repeatedly miss appointments may be required to pay the full service amount in advance before booking future appointments.

Hair Preparation Requirements
- Please arrive with your hair washed and blow dry.

Before your appointment:
- Please remove braids, twists, extensions, or previous styles when required.
- Hair should be properly washed and dried before your appointment.
- Excessive buildup, matted hair, or hair that requires significant additional preparation may result in an additional fee.
- If your hair requires extensive detangling or preparation, additional time and charges may apply.
- Please let us know in advance about any scalp sensitivity, hair concerns, or special circumstances that may affect your service.
- If your hair is not prepared according to the requirements of your selected service, we reserve the right to adjust the service, charge an additional preparation fee, or reschedule the appointment.

Payments
- The $20 deposit will be applied toward your total service cost.
- The remaining balance is due immediately upon completion of your service.
- We accept the payment methods listed during the booking process and/or provided by the salon.

Please note that additional charges may apply for:
- Services requiring significantly more time than the originally booked service.
- Any additional charges will be communicated to you before they are added to your balance whenever possible.

Service Changes
- Please book the service that most accurately matches what you would like done.
- If you decide to change your hairstyle or service after booking, we will do our best to accommodate you based on availability and the amount of time remaining.
- A change in service may result in an additional charge or may require a new appointment.

Service Satisfaction
- We want you to love your hair and have a great experience.
- If you have a concern about your completed service, please contact us within 24 hours so we can discuss the concern and determine the appropriate solution.
- Issues resulting from improper aftercare, normal wear, or changes made to the hairstyle after leaving the salon may not qualify for a complimentary correction.

Policy Agreement
By submitting a booking and paying your deposit, you confirm that you have read, understand, and agree to our Salon Booking & Service Policy.

Thank you for respecting our time, your appointment, and our other clients. We appreciate your business and look forward to serving you!